Terms & Conditions

By accessing or placing an order through Velora, you confirm that you are at least 18 years of age and have read, understood, and agree to be bound by these Terms and Conditions in full. If you do not agree, please do not use our services.

All products listed on Velora are subject to availability. We reserve the right to discontinue any product at any time. Prices are displayed inclusive of applicable taxes where required by law and are subject to change without notice. We make every effort to ensure prices are accurate; in the event of a pricing error, we will notify you and give you the option to proceed at the correct price or cancel your order.

When you place an order with Velora, you are making an offer to purchase the selected products. Order acceptance and the completion of the contract between you and us takes place when we dispatch the goods and send you a dispatch confirmation email. We accept major credit and debit cards, and other payment methods displayed at checkout. Payment is processed securely — we do not store full card details on our servers.

Delivery timescales are estimates only and are not guaranteed. We shall not be liable for any delay in delivery caused by circumstances beyond our reasonable control. Risk of loss and title for items purchased passes to you upon delivery. For full shipping details, please refer to our Delivery & Returns policy.

You have the right to return most items within 30 days of receipt for a full refund, provided items are in their original, unused condition with all original packaging intact. Certain product categories (perishables, personalised items, digital downloads) may be exempt. Refunds are processed within 5–10 business days of us receiving and inspecting the return. See our Delivery & Returns page for the full process.

All content on the Velora website — including text, images, logos, graphics, and software — is the property of Velora or its content suppliers and is protected by applicable copyright and intellectual property laws. You may not reproduce, distribute, or create derivative works without our express written consent.

To the maximum extent permitted by applicable law, Velora shall not be liable for any indirect, incidental, special, consequential, or punitive damages, including loss of profit, data, or goodwill, arising from your use of our services or products, even if we have been advised of the possibility of such damages. Our total liability to you for any claim shall not exceed the amount paid by you for the product giving rise to the claim.

These Terms and Conditions are governed by and construed in accordance with the laws of the jurisdiction in which Velora is registered, without regard to conflict of law principles. Any disputes arising shall be subject to the exclusive jurisdiction of the courts of that jurisdiction.